Frequently Asked Questions

LuxActivity is the reference platform for discovering leisure activities in Luxembourg and connecting with the best providers. We offer a selection of varied activities: nature, culture, sports, gastronomy, wellness and family.

Select an activity, choose your preferred date and number of participants, then send your request. The partner will receive your request and contact you to propose available time slots.

Yes, when making your request, you can indicate the number of adults and children. The partner will communicate the rate based on the number of participants.

Yes, creating an account is necessary to send a booking request. This allows you to manage all your requests in one place and receive responses from partners.

Your request is sent to the partner with "pending" status. The partner will review your request and contact you directly (by email or phone) to propose available time slots and finalize your booking.

Generally, partners respond within 24-48 hours. You will receive an email notification once the partner has reviewed your request. You can track the status of your requests in "My Bookings".

All our partners are verified and reliable. Availability depends on weather conditions and minimum number of participants when indicated. The partner will inform you directly.

The partner will contact you by email or phone (according to the contact details you provided) to discuss availability, rates and activity details.

Payment is made directly with the partner, according to their conditions (on-site, bank transfer, etc.). LuxActivity does not handle any payments, we are only a connection platform.

Yes! Once your request is sent, you will receive the partner's contact details. You can also check their contact information on the activity page.

The invoice will be provided directly by the partner after your activity. LuxActivity does not handle invoicing as we do not process any payments.

Yes, you can cancel your request at any time from your account. If the partner has already confirmed your booking, contact them directly to know their cancellation conditions.

Log in to your account, go to "My Bookings", select the request to cancel and click "Cancel". An email will be sent to the partner to inform them.

Yes, you can modify the details of your request (date, number of participants) from your account as long as the partner has not confirmed yet. After confirmation, contact the partner directly.

If the partner cannot accept your request (lack of availability, number of participants, etc.), they will contact you to propose alternatives or inform you by email.

Click on "Sign up" at the top of the page, fill in the form with your information and validate. You will receive a confirmation email.

Click on "Forgot password" on the login page, enter your email and follow the instructions received by email to reset your password.

Log into your account, go to "My profile" then "Edit my information". Don't forget to save your changes.

Yes, you can delete your account at any time from your account settings or by contacting our customer service. Warning, this action is irreversible.

In your account settings, "Notifications" section, you can choose which types of emails you want to receive (confirmations, offers, newsletters, etc.).

If you offer activities in Luxembourg, click on "Become a partner" and fill in the form. Our team will contact you within 48 hours to discuss the terms.

Increased visibility, booking management tools, secure payments, dedicated support and access to our community of Luxembourg adventurers.

We take a commission on each booking made through the platform. No registration fee or monthly fees. Contact us for more details.