Privacy Policy
Protection of your personal data in compliance with GDPR
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Our commitment
LuxActivity is committed to protecting your privacy and personal data. This policy explains how we collect, use and protect your information in accordance with the General Data Protection Regulation (GDPR).
1 1. Data Controller
LuxActivity SARL
1, rue de la Gare, L-1611 Luxembourg
dpo@luxactivity.lu
+352 26 00 00 00
2 2. Data We Collect
2.1 Identification Data
- First and last name
- Email address
- Phone number
- Date of birth (if required)
2.2 Booking Data
- Booking history
- Activity preferences
- Reviews and comments
2.3 Technical Data
- IP address
- Browsing data (cookies)
- Device type and browser
2.4 Payment Data
LuxActivity does not collect or store any payment data. Payments are made directly with the partners.
3 3. Why We Use Your Data
🎯 Booking Management
Processing and tracking your activity bookings
📧 Communication
Confirmations, reminders and customer support
🔐 Security
Fraud prevention and account security
📊 Improvement
Analysis and improvement of our services
4 4. Legal Basis for Processing
- Contract execution: to process your bookings
- Legal obligation: for accounting and invoicing
- Legitimate interest: to improve our services
- Consent: for marketing (withdrawable at any time)
5 5. Retention Period
Account data
Active account period + 3 years
Booking data
5 years (accounting obligations)
Marketing data
Until unsubscription + 3 years
6 6. Your Rights
In accordance with GDPR, you have the following rights:
Right of access
Obtain a copy of your data
Right of rectification
Correct your inaccurate data
Right to erasure
Request deletion
Right to restriction
Limit processing
Right to portability
Retrieve your data
Right to object
Object to processing
To exercise your rights: dpo@luxactivity.lu
7 7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss or destruction.
Encryption
Limited access
Regular audits
Training
8 8. Data Sharing
We never sell your personal data.
We may share your data with:
- Our activity partners (information necessary for booking)
- Our service providers (payment, hosting)
- Competent authorities (legal obligation)
10 10. Policy Changes
We may modify this privacy policy at any time. Any modification will be published on this page with a new update date.
Une question sur vos données ?
Notre Délégué à la Protection des Données est disponible pour répondre à toutes vos questions.
dpo@luxactivity.lu
+352 26 00 00 00
1, rue de la Gare, L-1611 Luxembourg