Privacy Policy
Protection of your personal data in compliance with GDPR
Our commitment
LuxActivity is committed to protecting your privacy and personal data. This policy explains how we collect, use and protect your information in accordance with the General Data Protection Regulation (GDPR).
1 1. Data Controller
LuxActivity SARL
1, rue de la Gare, L-1611 Luxembourg
dpo@luxactivity.lu
+352 26 00 00 00
2 2. Data We Collect
2.1 Identification Data
- First and last name
- Email address
- Phone number
- Date of birth (if required)
2.2 Booking Data
- Booking history
- Activity preferences
- Reviews and comments
2.3 Technical Data
- IP address
- Browsing data (cookies)
- Device type and browser
2.4 Payment Data
LuxActivity does not collect or store any payment data. Payments are made directly with the partners.
3 3. Why We Use Your Data
Booking Management
Processing and tracking your activity bookings
Communication
Confirmations, reminders and customer support
Security
Fraud prevention and account security
Improvement
Analysis and improvement of our services
4 4. Legal Basis for Processing
- Contract execution: to process your bookings
- Legal obligation: for accounting and invoicing
- Legitimate interest: to improve our services
- Consent: for marketing (withdrawable at any time)
5 5. Retention Period
Account data
Active account period + 3 years
Booking data
5 years (accounting obligations)
Marketing data
Until unsubscription + 3 years
6 6. Your Rights
In accordance with GDPR, you have the following rights:
- Right of access : Obtain a copy of your data
- Right of rectification : Correct your inaccurate data
- Right to erasure : Request deletion
- Right to restriction : Limit processing
- Right to portability : Retrieve your data
- Right to object : Object to processing
To exercise your rights: dpo@luxactivity.lu
7 7. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss or destruction.
- Encryption des données sensibles
- Limited access aux données personnelles
- Regular audits de sécurité
- Training du personnel
8 8. Data Sharing
We never sell your personal data.
We may share your data with:
- Our activity partners (information necessary for booking)
- Our service providers (payment, hosting)
- Competent authorities (legal obligation)
9 9. Cookies
We use cookies to improve your experience on our site. You can manage your cookie preferences at any time.
Cookies essentiels
Necessary for site operation
Cookies analytiques
To understand how you use the site
Cookies marketing
To personalize ads
10 10. Policy Changes
We may modify this privacy policy at any time. Any modification will be published on this page with a new update date.
11 11. Contact
Pour toute question concernant cette politique de confidentialité, contactez-nous :
Email : dpo@luxactivity.lu
Téléphone : +352 26 00 00 00
Courrier : LuxActivity SARL, 1 rue de la Gare, L-1611 Luxembourg
Pour toute question relative à la politique de confidentialité, vous pouvez nous contacter par email à contact@luxactivity.lu.